Terms of Service
Welcome to RecomPal, a product by Nix Innovation BV. These Terms and Conditions ("Terms") govern your access to and use of RecomPal’s software, services, and related applications (“Services”). By installing or using RecomPal, you agree to be bound by these Terms.
1. Definitions
- "RecomPal" refers to the AI shopping assistant platform provided by Nix Innovation BV.
- "Merchant" refers to any business or individual who installs and uses RecomPal on their eCommerce store.
- "End Users" refers to the customers who interact with the Merchant’s online store.
- "We", "Us", or "Our" refers to Nix Innovation BV.
2. Eligibility and Access
To use RecomPal, you must:
- Be 18 years or older.
- Have authority to bind the business using the service.
- Operate a valid and active eCommerce store.
3. License and Use
We grant you a limited, non-exclusive, non-transferable license to use RecomPal solely for your business operations. You agree not to:
- Reverse engineer, modify, or copy the service.
- Use the service for unlawful or unauthorized purposes.
- Interfere with the functionality or performance of the service.
4. Data and Privacy
RecomPal processes customer behavior and store data to generate product recommendations.
- We do not sell or share your data with third parties without consent.
- All data is handled in accordance with our Privacy Policy (link).
- You are responsible for informing your End Users about data collection on your store.
5. Fees and Payments
- Some features may be free; others may require a paid subscription.
- Payment terms will be outlined in your billing agreement.
- We reserve the right to change fees with 30 days' prior notice.
6. Availability and Support
We strive to keep RecomPal available 24/7. However:
- Service may be interrupted for maintenance or updates.
- We offer email-based support during business hours (CET timezone).
- No guarantee of uninterrupted service is provided.
7. Intellectual Property
All content, technology, and design of RecomPal are the exclusive property of Recompal You retain ownership of your store content and customer data.
8. Termination
We may suspend or terminate your access if you:
- Violate these Terms.
- Use the service in a harmful or abusive way. You may terminate your account at any time via your Shopify dashboard or by contacting us.
9. Limitation of Liability
To the maximum extent permitted by law:
- RecomPal is provided “as is”.
- We are not liable for indirect, incidental, or consequential damages.
- Total liability will not exceed the amount paid in the last 3 months for the service.
10. Changes to Terms
We may modify these Terms at any time. Updated Terms will be posted on our website or app, and your continued use constitutes acceptance.
11. Governing Law
These Terms are governed by the laws of the Netherlands. Any disputes shall be resolved by the courts of The Hague, unless otherwise required by applicable law.
12. Contact
For questions, please contact: