Privacy Policy
At RecomPal, we respect your privacy and are committed to protecting the personal data of both Merchants and their End Users. This Privacy Policy explains how we collect, use, share, and protect your data.
1. Who We Are
RecomPal is a product developed by Nix Innovation BV, registered in the Netherlands (KvK: 93150687).
Contact: start@recompal.com
Address: Nicolaistraat 80, 2517TD, Hague, The Netherlands
2. Scope of this Policy
This policy applies to:
- Merchants who install and use RecomPal on their eCommerce store.
- Visitors and End Users interacting with stores using RecomPal’s recommendation engine.
3. Data We Collect
a. From Merchants:
- Store name, email, and business contact details
- Shopify or eCommerce platform store ID and authentication tokens
- Product catalog, categories, images, pricing, tags
- Store analytics (e.g., product views, purchases)
b. From End Users (shoppers):
- Anonymous browsing behavior (e.g., viewed products, cart events)
- Session information (e.g., device, browser type, location)
- Interaction with product recommendations
Note: We do not collect personal information such as names, emails, or payment data from End Users unless explicitly configured by the Merchant.
4. How We Use the Data
We use collected data to:
- Generate personalized product recommendations
- Improve the AI engine and UX performance
- Provide analytics and reporting to Merchants
- Communicate updates and support
- Ensure security and detect abuse or misuse
5. Legal Basis for Processing (GDPR)
We process your data based on:
- Consent (when installing or using the app)
- Contractual necessity (to provide our service)
- Legitimate interest (to improve our offering)
- Legal compliance
6. Data Sharing
We do not sell or share your personal data. We may share data only with:
- Trusted third-party service providers (e.g., hosting, analytics) under strict confidentiality agreements
- Legal authorities when required by law
7. Data Storage & Security
- Data is stored in secure cloud environments with encryption.
- We follow best practices in access control, monitoring, and data minimization.
- Data is stored in the EU or compliant regions under GDPR standards.
8. Data Retention
- Merchant data is retained as long as the app is installed and for a maximum of 90 days after uninstallation.
- Anonymized End User data may be retained for aggregate analysis.
- You may request deletion at any time (see Section 10).
9. Your Rights (under GDPR)
As a Merchant or EU-based End User, you have the right to:
- Access your personal data
- Correct inaccuracies
- Request deletion (right to be forgotten)
- Object to processing
- Data portability
To exercise your rights, contact us at start@recompal.com.
10. Cookies and Tracking
RecomPal may use cookies or pixel tags to monitor usage and improve performance. These do not track personal data and are used only for session handling and recommendation optimization.
11. Third-Party Integrations
If you integrate RecomPal with third-party tools or platforms (e.g., Shopify, Google Analytics), their privacy policies apply. We do not control their use of your data.
12. Children’s Privacy
RecomPal is not intended for use by children under 16. We do not knowingly collect data from minors.
13. Changes to this Policy
We may update this policy from time to time. All changes will be posted on this page with an updated effective date. Continued use of the service implies acceptance.
14. Contact Us
For privacy questions or complaints, reach out to: